1. Introduction & Business Identity

Welcome to HiVis Workwear Store (accessible at https://hivisworkwearstore.com.au, hereinafter referred to as the "Website"). This Website is owned and operated by Ideal Workwear Pty Ltd (ABN: 54 201 129 649).

By accessing or using this Website, purchasing goods, or interacting with our services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please refrain from using our Website.

2. Consumer Guarantees & Statutory Rights

We fully comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be lawfully excluded under Australian law.

3. Disclaimer and Liability

While we strive to ensure that all information, imagery, pricing, and specifications on our Website are accurate and up to date, errors may occasionally occur.

To the extent permitted by law, we are not responsible for any indirect or consequential loss arising from the use of this Website or any linked third-party websites.

It remains the purchaser's responsibility to ensure that any workwear, safety clothing, footwear, or protective equipment purchased is suitable for their intended workplace application and compliance requirements.

4. Privacy Policy

Your privacy is important to us. Our collection, storage, and use of personal information are governed by our Privacy Policy, which forms part of these Terms and Conditions.

5. Pricing, Currency & GST

• All prices displayed on this Website are in Australian Dollars (AUD).
• Prices include Goods and Services Tax (GST) unless otherwise stated.
• Prices, promotions, and product availability are subject to change without notice.
• Sale prices are available only during the advertised promotional period.

6. Customer Communications & Marketing

By placing an order or creating an account, you agree that we may contact you regarding order confirmations, shipping updates, customer service enquiries, and other transactional communications.

Where you have provided consent, we may also send occasional promotional offers, product updates, and marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.

7. Order Acceptance & Verification

Receipt of an order confirmation email does not constitute final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order where necessary, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Payment verification issues

Where payment has already been received, a full refund will be issued.

We may request additional information to verify certain transactions before processing an order.

8. Delivery

We deliver Australia-wide using reputable courier and postal services.

• Delivery timeframes are estimates only.
• Delays may occur due to weather events, public holidays, remote locations, or courier network disruptions.
• We are not responsible for delays caused by third-party carriers, however we will assist customers in tracking and resolving delivery issues where possible.

9. Inspection of Goods

We encourage customers to inspect all goods upon delivery.

If you believe an item has arrived damaged, defective, incorrect, or incomplete, please contact us as soon as possible and provide supporting photographs where applicable.

Nothing in this section limits your rights under Australian Consumer Law.

10. Returns & Refunds

Please refer to our Refund and Return Policy for detailed information regarding returns, exchanges, refunds, and warranty claims.

All returns and refunds are handled in accordance with Australian Consumer Law.

11. Manufacturer Warranties

Where applicable, products may be covered by manufacturer warranties in addition to your rights under Australian Consumer Law.

We will assist customers with warranty claims wherever possible.

12. Clearance & Final Sale Items

Products marked as "Clearance", "Sale", or "Final Sale" may not be eligible for return due to change of mind.

However, customers remain entitled to remedies under Australian Consumer Law if goods are faulty, damaged, not fit for purpose, or not as described.

13. Payment Information

We accept payment through approved and secure payment gateways.

All transactions are processed securely using encrypted technology.

Charges appearing on your bank or credit card statement may display as:

Ideal Workwear Pty Ltd

14. Intellectual Property

All content on this Website, including text, graphics, logos, images, product descriptions, website design, and branding, is the property of HiVis Workwear Store or its licensors and is protected by Australian intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and Australia.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of Western Australia.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

HiVis Workwear Store
ABN: 54 201 129 649
Address: 87 Barbarossa Drive, Caversham WA 6055, Australia
Phone: 0403 774 791
Email: info@hivisworkwearstore.com.au